Our Safety Policy

Safety is our number 1 priority

Safety is and has always been the number one focus of our business and our staff. Across the 16 countries we operate, BOUNCE has sought to set the standard for international industry best practice in safety. We are part of leading international bodies that are striving to create the world’s best practice for safety in our industry. Over the past 7 years we have established a tightly managed and monitored safety system, developed around the international industry best practice. Our safety system is designed to minimise the risk of injury, and includes venue management procedures, safety signage, safety announcements, patron rules and an global safety committee that regularly meets to ensure we’re achieving best practice for the safety of our customers. BOUNCE is a physical activity facility where injuries can happen.

Since opening the first BOUNCE venue in 2012, we have had on average approximately 1 significant injury for every 10,000 hours of participation. While these statistics compare favourably with many mainstream sporting activities, as with all physical activity, participants need to decide if the benefits of participation are worth the risk of injury.

We know our business relies on thousands of parents, schools and community groups each week deciding to visit our venues because they regard BOUNCE as a safe and fun activity. We value and honour the trust placed in us by our customers and do everything in our power to minimise the risk of injury in our venues.

Jump Safe

The general safety rules and guidelines for each area are displayed throughout BOUNCE. Our terms and conditions outline the risks and anyone participating at BOUNCE is deemed to have accepted these conditions prior to participating.

Like most sporting activities, trampolining and other adventure-challenge activities creates the potential for injury even when done properly and following appropriate rules and guidelines. Our rules and safety guidelines have been developed in conjunction with recognised safety experts with the specific direction to meet or exceed world’s best practice. To minimise the chance of dangerous situations, especially for inexperienced participants, we have clearly posted rules at the entrance to each area. These rules are enforced by our staff.

BOUNCE Trampolines vs
the traditional backyard trampoline

Historically, trampoline related injuries have occurred when jumpers have ‘fallen off’ a trampoline onto the ground or landed ‘on the frame’. BOUNCE has minimized these risks by ensuring our trampoline areas are walled with rebounding surfaces and frames are covered in high grade foam padding, that has undertaken head attenuation testing in line with potential fall heights. We have designed our facility to reduce or eliminate the hazards associated with typical home trampolines and are continually working to ensure a safe environment through optimal design, engineering, construction, staff, training, supervision and research.


To minimise the risk that can be associated with adventure-challenge activities (such as parkour and freerunning) in an urban environment, our adventure-challenge areas have been designed by professionals in the industry, with high grade foam padding incorporated into the activity areas.


All trampoline support structures (the steel and springs between the trampoline beds) are covered by more than two inches of high grade foam padding. In the Performance Trampoline area, this increases to eight inches. In addition, we have added technology to our padding – the first layer is a carpet-bonded foam for durability and strength, and the second layer of foam is enclosed in vinyl for adjustability and comfort. The springs are completely encapsulated in a polypropylene sheet and covered by vinyl padding. We have met or exceeded the padding requirements advocated by all applicable International standards.


All activity areas are monitored by trained staff and all team members complete:

  • Internal dedicated safety training (multiple modules) covering the fundamentals of safe conduct and risk minimisation
  • External CPR and First Aid training

All team members complete the above training before monitoring areas.

Our three core safety rules are:

1. One person per trampoline

2. Jump within your skill level

3. Don’t jump or land on the padding

There are dedicated rules per area, which expand upon the above core rules.

Our staff also enforce our ‘one person per trampoline/apparatus’ rule to avoid collisions. Children under 125cm in height will be restricted from certain areas in order keep the smaller jumpers separate from larger children or adults.

International standards

BOUNCE is part of leading international bodies that are striving to create the world’s best practice for trampoline and adventure-challenge activity safety. BOUNCE is a member of and meets or exceeds the standards associated with the following organisations:

  • International Association of Trampoline Parks (IATP) – ASTM
  • Australian Trampoline Parks Association (ATPA) – Australian Industry Standard
  • ISO – European Standard


Development Programs (Freestyle Academy) are available for all levels of ability to help develop skills from learning to jump safely through to specialised skill development and freestyle movement.


Anyone jumping at BOUNCE is required to wear our grip-socks designed to help maximise grip, safety and general hygiene.

In adventure-challenge areas (e.g. X-Park, Free-run, Clip n Climb), participants are recommended to wear closed toe, flat soled running shoes with tight laces

Junior Jumpers

There are no age restrictions on Junior Jumpers however for the safety of our bouncers, children must be able to walk unassisted and be under 125cm in height.


We encourage and welcome any feedback that helps us continue to develop a best practice safety program and environment at BOUNCE.

Safety is our number 1 priority

Please know & accept the risks. Follow the rules and take care.
BOUNCE is an action sports facility where injuries can happen.
Like all sports, participants need to decide if the benefits of involvement are worth the risk of injury.

 Keep within your limits

Look out for others

Follow the rules