Frequently Asked Questions

Which BOUNCE venues can I book with PayFlex?
PayFlex is offered for all online bookings, including parties, at BOUNCE Menlyn Maine, Fourways Mall, Cornubia Mall and Mall of Africa. PayFlex is not available for BOUNCE East Point Shopping Centre bookings just yet.

What time should i arrive for my booking?
For General Admission bookings, we recommend arriving 15 min prior to allow time for parking and checking in.

If you’ve got a party booked with us, this time is built in to the party structure, so there’s no need to arrive much earlier than your start time!

Please make sure to check your closest venue for opening times.

What’s the parking situation?
On-site parking is available but limited in peak times. We recommend you carpool with your mates for pre-BOUNCE fun.

What do i wear?
We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended.

BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Lace-up, flat-soled and closed toe sports/skate shoes must be worn in X-Park and Wall Climb at select venues.

Why do i need to purchase the BOUNCE grip socks?
In accordance with Australia Trampoline Parks Association (ATPA) guidelines, trampoline grip socks must be worn on the trampolines at all times. This is a safety requirement and strictly enforced at our venues, therefore regular socks are not acceptable. Our BOUNCE socks have been tested for our trampolines, and as we cannot guarantee the same level of quality in alternative socks, we do not allow other brands to be worn. Once purchased, they are yours to keep to be used again at all subsequent visits.

Can i bring my own food?
Due to our food health & safety policy, no self-catering is allowed, including cakes. You are however welcome to bring your own water.

Visitors who have made a birthday party booking are allowed to bring in their own birthday cake for an R50.00 once-off fee, to be contained in their private party room.

Do you have lockers?
BOUNCE has open cube lockers and paid secure lockers available at select venues.

If you’d like to find out about paid secure locker availability at your venue, you can give us a call on +27115172500

Is there air-conditioning in the venues?
All BOUNCE venues have air-conditioning through the centres we are a part of. Please keep in mind, during hotter months and at full capacity, our venues can feel a little warm.

Is Clip n Climb included in my Fourways Mall ticket?
If you have purchased a combo ticket for BOUNCE Fourways Mall, you will have access to our Clip n Climb arena. If you purchase a General Access pass on its own, you will not have access to the arena. Please ensure that you select Clip n Climb under your BOUNCE Fourways Mall booking to ensure access.

What is the cost of BOUNCE socks?
BOUNCE socks are R50.00 per pair.

What do i wear?
We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended.

BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Lace-up, flat-soled and closed toe sports/skate shoes must be worn in X-Park and Wall Climb at select venues.

Where is BOUNCE located?
We currently have an ever increasing number of venues in South Africa, as well as international. Check out our locations page for your closest venue and opening hours.

What if i have questions and want to talk to someone?
Give us a call on the relevant number to speak to a BOUNCE customer service team member on +27 11 517 2500

How do i find out more info?

You can call our Contact Centre crew between 9:00am – 4:30pm Monday – Friday  and 9:00am – 3:00pm on Saturdays via +27 11 517 2500

Alternatively, you can reach out via our Contact Us form, and we’ll respond to you via email.

What do I do if I’m running late?
If you’re running late, you are still able to attend your BOUNCE session and you can start bouncing as soon as you arrive and check in at reception. Unfortunately, we are unable to extend your jump after your session, so you will still need to exit the trampolines at your scheduled finish time. If you would like to change your booking that is within the next 2 hours, please give our team a call to amend as you will not be able to do this online.

What do i do if i’ve lost something at BOUNCE?
If you’ve lost or left behind something at BOUNCE, click here to fill out our lost property form. If your matter is urgent, please visit your local BOUNCE for immediate assistance.

What is the cost of BOUNCE socks?
BOUNCE socks are R50.00 per pair.

What is the best value ticket option for groups above 4?
We suggest the Awesome 4Some ticket for groups of 4. Any numbers beyond this can be purchased as single tickets or multiple Awesome 4Some tickets. If you prefer a 2 hour session, the 2 Hour Mega Mania is recommended.

How long are Group sessions?
You have the option of a 1 or 2 hour session. Check out our Group Events page for more info!

How is a Group Experience structured?
Our Group sessions include a 15-minute pre-bounce activity where the host hands out socks/wristbands, gives a safety briefing, and leads a warm-up game.

The 1 and 2 hour sessions are both fully hosted by our team.

The event concludes with a 15-minute post-bounce activity, where prizes and awards are distributed to select participants. Note that sessions start on the hour.

What is the minimum number of participants for a Group experience?
The minimum requirement for our Group Experiences is 10 participants.

What is the maximum number of participants for a Group experience?
The maximum number of participants that can be hosted at 1 time is dependant on the selected venues capacity. For more information, please contact our groups team.

Is a Group booking a good alternative to a party booking?
YES! Group Experiences are basically a party without the food included.

What is the minimum number of participants for a Group experience?
Full Venue Hire provides a group with exclusive access during a designated time slot. Unlike our School & Team Event Group Experiences with a fixed cost, Full Venue Hire has no set price. Instead, we offer customers a custom quote tailored to their specific needs and requirements for the event. If you’d like to speak to our Full Venue Hire team, please visit our Full Venue Hire page.

Does BOUNCE allow external entertainment?
No, BOUNCE does not permit any external entertainment for any bookings.

Are venues able to print out invites?
Yes they can, however please note that they are printed on normal paper and are not hard copy.

What do I do if something happens and I can’t attend my party?
You will need to contact us as soon as possible, if this is within 2 weeks of the party date. Any changes are subject to availability and venue approval.

Does the venue have a coffee tab option available?
When you book a party, there is an option to buy coffee cards. 1 coffee card includes 5 regular sized coffees. If this isn’t suitable, there is an option to open a coffee tab instead. You can discuss this with your party leader/ host on the day of your booking.

What does a party look like if the kids are different ages?
The party arrangements may vary based on the booking made, but we suggest selecting the party package that suits the birthday child and/or the majority age of the guests. Older or younger guests are welcome to be included in the party numbers, but they might need to participate separately from the main party group during some of the session, depending on height restrictions.

Can I have extra guests in the party room who aren’t booked? I.e. adults
Certainly! You are allowed to bring a parent with you. However, depending on the room that has been booked, it is recommended to have one parent per child to ensure everyone can fit comfortably.

Can I drop off my cake before my party?
While this is a possibility, we advise you to contact us in advance so that we can verify whether or not the venue has space available at that time. While some venues do have sufficient capacity, others may have limited fridge space.

Can i bring balloons or decorations to my party?
If you have a party booked with us, you are more than welcome to bring along balloons or decorations. We just ask that you don’t stick anything to the walls, or bring something that could be messy.

Keep in mind that you will only have access to your party room for 40 minutes, so if you’re bringing decorations, we recommend that they don’t take too long for you to set up.

Can i bring a cake if i haven’t booked a party?
Customers are not permitted to bring a cake unless they have a party room, or hired a room for private use, due to health and safety reasons.

If i have less than 10 party guests, do i still need to pay for 10?
Yes, even if there are less than 10 guests bouncing, the minimum payment for 10 still needs to be made.

Can i bring my own cake decorations/candles for the ice cream cake that i purchased for my party?
Yes, you can bring your own decorations or candles, however, we can provide them free of charge if you don’t!

If i’ve purchased an ice-cream cake for my party and want to bring one of my own as well, do i need to pay the byo cake fee?
No – if you’ve purchased an ice cream cake from us and want to bring your own, you do not need to pay the additional BYO cake fee.

Can i bring more than one cake for my party?
If you’ve paid the $8 BYO cake fee, it’s just a once-off! You can bring more than one cake.

Are the gluten free options for parties suitable for people with Coeliac disease?
Whilst we try our absolute best to prevent cross-contamination, our gluten free options cannot be guaranteed coeliac-friendly.

What is the size and age limit?
One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. There are no age restrictions, but in order to ensure the safety of everyone, there are various height limits in our venues. miniBOUNCERs must be able to walk unassisted and must be under 125cms. To see the restrictions in the venue you are planning on visiting, check out our locations page.

Do i need to accompany my child while jumping?
Children 12 years and under must be supervised by a parent/guardian at all times whilst visiting BOUNCE. A parent/guardian must be over the age of 16.

Supervising guests do not need to pay entry, they are welcome to watch and spectate for free, however, any visitor who is actively using equipment will be required to pay entry. For children who require closer supervision, we recommend purchasing a ticket so that you can join them.

Is jumping at bounce good for me?
Yes. Trampolining is one of the best form of exercise there is! Click here to read up on health benefits of trampolining.

Is BOUNCE safe?
Safety is our number one priority at BOUNCE. For more details, check out our safety section.

Is there a weight limit on the trampolines?
The recommended maximum weight limit for our trampolines, based on supplier specifications, ranges between 125kg – 130kg depending on the venue. If this may affect you, please contact us so we can clarify.

Can i jump with a cast/splint/moon boot?
No – Unfortunately it’s unsafe to bounce with a cast, splint or moon boot. If you’re coming to a party with one, get in touch with our Contact Centre team to see how else you might be able to participate.

Can i bounce if i’m pregnant?
No – Unfortunately it’s unsafe to bounce if you are pregnant.

What are the most important safety rules?
Our three core safety rules are:

1. One person per trampoline
2. Jump within your skill level
3. Don’t jump or land on the padding

What age does a person have to be to supervise a child?
To supervise a child, you must be 16 years or older. We suggest bringing ID for anyone who looks under the age of 25 so that we can identify the supervisor’s age.

At what age can a person attend BOUNCE without adult supervision?
Anyone 12 years olds or older can come in for a BOUNCE session without a adult/parent/guardian. For anyone under 12 years old, we require a parent/guardian over the age of 16 to supervise.

Children 12 years and under must be supervised by a parent/guardian at all times whilst visiting BOUNCE. A parent/guardian must be over the age of 16. Supervising guests do not need to pay entry, they are welcome to watch and spectate for free, however, any visitor who is actively using equipment will be required to pay entry. For children who require closer supervision, we recommend purchasing a ticket so that you can join them.

For General Admission & Party bookings, we recommend arriving at least 15 – 30 mins prior to allow time for parking and checking in. Please make sure to check your closest venue for opening times.

On-site parking is available at all BOUNCE Venues.

Yes! Every BOUNCE venue has change tables available for use.

We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. BOUNCE socks with grip are compulsory to avoid slipping. These will need to be purchased the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Lace-up, flat-soled and closed toe sports/skate shoes must be worn in X-Park and Wall Climb at select venues. If you’d like to find out about change room availability at your venue, you can give us a ring on the following numbers: Victoria or Tasmania (03) 9131 5099 Queensland (07) 3569 0704 Adelaide or Western Australia (08) 6183 7645

In accordance with Australia Trampoline Parks Association (ATPA) guidelines, trampoline grip socks must be worn on the trampolines at all times. This is a safety requirement and strictly enforced at our venues, therefore regular socks are not acceptable. Our BOUNCE socks have been tested for our trampolines, and as we cannot guarantee the same level of quality in alternative socks, we do not allow other brands to be worn. Once purchased, they are yours to keep to be used again at all subsequent visits.

BOUNCE socks are R50.00 per pair.

If you have purchased a combo ticket for BOUNCE Fourways Mall, you will have access to our Clip n Climb arena. If you purchase a General Access pass on its own, you will not have access to the arena. Please ensure that you select Clip n Climb under your BOUNCE Fourways Mall booking to ensure access.

BOUNCE has open cube lockers and paid secure lockers available at select venues.

If you’d like to find out about paid secure locker availability at your venue, you can give us a call on +27 11 517 2500

Gift Of Flight passes are available for purchase at venues, subject to stock availability. Seasonal Gift Of Flight packs such as Christmas packs are only available in venues for a limited time.

If the venue doesn’t have them in stock, you have the option to buy either a digital or physical copy online.

BOUNCE does not allow external catering or entertainment. BYO birthday cakes are available for birthday party bookings and incur a one off fee. For guests with allergies and dietary requirements, you may bring food if we are unable to offer an alternative, however heating facilities are not available.

When you book a party, there is an option to buy coffee cards. 1 coffee card includes 5 regular sized coffees. If this isn’t suitable, there is an option to open a coffee tab instead. You can discuss this with your party leader/ host on the day of your booking.

We currently have an ever increasing number of venues in South Africa, as well as international. Check out our locations tab at the top of your screen for your closest venue and opening hours.

Give us a call on +27115172500 to speak to a BOUNCE customer service team member.

You can call our Contact Centre crew between 9:00am – 4:30pm Monday – Friday and 9:00am – 3:00pm on Saturdays on the following numbers +27115172500. Alternatively, you can reach out via our Contact Us form, and we’ll respond to you via email.

Our three core safety rules are:

1. One person per trampoline
2. Jump within your skill level
3. Don’t jump or land on the padding.

We recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.

Unfortunately not. Once a session has been fully booked out on the website there are no spaces left in the venue. We highly recommend pre-booking your ticket ahead of time to secure a space in venue especially on weekends and school holidays.

Unfortunately, you’re unable to change your venue online. If you need to change your venue, get in touch with our team via the Contact Us page.

If you’ve lost of left behind something at BOUNCE, click here to fill out our lost property form If your matter is urgent, please visit your local BOUNCE for immediate assistance.

Please contact us as soon as possible if you need to change your party 2 weeks within the party date. Any changes are subject to availability and venue approval.

Yes they can, however please note that they are printed on normal paper and are not hard copy.

Customers are not permitted to bring a cake unless they have a party room, or hired a room for private use, due to health and safety reasons.

While this is a possibility, we advise you to contact us in advance so that we can verify whether or not the venue has space available at that time. While some venues do have sufficient capacity, others may have limited fridge space.

Whilst we try our absolute best to prevent cross-contamination, our gluten free options cannot be guaranteed coeliac-friendly.

We will try to accommodate your party as best as we can if you have less that 10 party goers.

If you have a party booked with us, you are more than welcome to bring along balloons or decorations. We just ask that you don’t stick anything to the walls, or bring something that could be messy. Keep in mind that you will only have access to your party room for 40 minutes, so if you’re bringing decorations, we recommend that they don’t take too long for you to set up.

Yes, you can bring your own decorations or candles, however, we can provide them free of charge if you don’t!

No – if you’ve purchased an ice cream cake from us and want to bring your own, you do not need to pay the additional BYO cake fee.

Certainly! You are allowed to bring a parent with you. However, depending on the room that has been booked, it is recommended to have one parent per child to ensure everyone can fit comfortably.

The party arrangements may vary based on the booking made, but we suggest selecting the party package that suits the birthday child and/or the majority age of the guests. Older or younger guests are welcome to be included in the party numbers, but they might need to participate separately from the main party group during some of the session, depending on height restrictions.

Anyone 12 years olds or older can come in for a BOUNCE session without a adult/parent/guardian. For anyone under 12 years old, we require a parent/guardian over the age of 16 to supervise.

Safety is our number one priority at BOUNCE. For more details, check out our safety section.

No – Unfortunately it’s unsafe to bounce with a cast, splint or moon boot. If you’re coming to a party with one, get in touch with our Contact Centre team to see how else you might be able to participate.

No – Unfortunately it’s unsafe to bounce if you are pregnant.

You can edit your booking by accessing your BOUNCE account on our website! Click here to edit your booking.

No, spectators do not need to purchase a ticket if they are not bouncing or actively using the equipment. You can accompany your child across the activities, but if you wish to join in with them, then you will require a ticket.

All payments are non refundable & non-transferable, excepting permitted changes made online up to 2 hours prior. For parties, these changes must be made more than 7 days prior.

If you would like to edit your booking, please click here.

If you have any further questions, please contact us.

Yes – You can purchase a digital gift card from us.

Add your selected tickets to your cart, and when you get to the checkout screen you will be able to apply your promo code in the prompt, where it will automatically apply for you. Only one promo code can be applied per booking.

If you need any assistance, please contact us on +27115172500.

Check out our pricing page for a full list of ticket types, and to find out which is right for you!

Yes – Awesome 4some tickets mean you can jump as a group of four and save.

For groups of 10 or more, click here for discounted prices, or here if you’re a school group!

We accept all major credit cards and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter however by not booking in advance you run the risk of missing out or waiting for a session with available space. Please note that all BOUNCE venues are cashless.

All Freestyle Academy enrolments are made through our website via this link.

We suggest the Awesome 4Some ticket for groups of 4. Any numbers beyond this can be purchased as single tickets or multiple Awesome 4Some tickets. If you prefer a 2 hour session, the 2 Hour Mega Mania is recommended.

You have the option of a 1 or 2 hour session. Check out our Group Events page for more info!

Our Group sessions include a 15-minute pre-bounce activity where the host hands out socks/wristbands, gives a safety briefing, and leads a warm-up game. The entire session is hosted by our amazing RefHosts. The event concludes with a 15-minute post-bounce activity, where prizes and awards are distributed to select participants. Note that sessions start on the hour.

The minimum requirement for our Group Experiences is 10 participants.

The maximum number of participants that can be hosted at 1 time is dependant on the selected venues capacity. For more information, please contact our groups team.

YES! Group Experiences are basically a party without the food included.

Full Venue Hire provides a group with exclusive access during a designated time slot. Unlike our School & Team Event Group Experiences with a fixed cost, Full Venue Hire has no set price. Instead, we offer customers a custom quote tailored to their specific needs and requirements for the event. If you’d like to speak to our Full Venue Hire team, please visit our Full Venue Hire page.